fundacionaqualogy FAQ

Who is fundacionaqualogy?
fundacionaqualogy is a Swedish payment service provider that takes end-to-end responsibility for your payment. fundacionaqualogy is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted fundacionaqualogy to securely handle their payments.

How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Look Good, Do Good Ltd. and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the fundacionaqualogy app.

Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
fundacionaqualogy is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a fundacionaqualogy payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with fundacionaqualogy using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?
fundacionaqualogy may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and fundacionaqualogy, but not visible to other lenders. Neither fundacionaqualogy nor Look Good, Do Good Ltd. run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with fundacionaqualogy?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the fundacionaqualogy app.

What happens if I cancel or return my order?
As soon as Look Good, Do Good Ltd. have accepted your cancellation/return, fundacionaqualogy will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the fundacionaqualogy app immediately.

What happens if I don’t pay for my order?
fundacionaqualogy will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Look Good, Do Good Ltd. from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date fundacionaqualogy will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, fundacionaqualogy will issue you a statement for the full outstanding order amount which will become payable 15 days later. fundacionaqualogy shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in fundacionaqualogy app at your convenience. Your credit score will not be impacted by using fundacionaqualogy’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

I have been asked to go to the fundacionaqualogy site. Is this correct?
You can view all of your fundacionaqualogy purchases and payment schedule in the fundacionaqualogy app or by logging onto fundacionaqualogy.com/uk.

Is my payment information safe?
Payment information is processed securely by fundacionaqualogy. No card details are transferred to or held by Look Good, Do Good Ltd. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?
Yes. Just go to the fundacionaqualogy app or log onto fundacionaqualogy.com/uk and pay off early.

Have you received my payment?
fundacionaqualogy will notify you via email and push notification from the fundacionaqualogy app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the fundacionaqualogy app or by logging in at www.klarna.com/uk.

What happens to my statement, when I've returned the goods?
Once Look Good, Do Good Ltd. has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by fundacionaqualogy if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the fundacionaqualogy app. I've received a statement, but I've not yet received my goods. In the event that your goods have not been received please call Look Good, Do Good Ltd. to check on your order and delivery status. You can also contact fundacionaqualogy’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the fundacionaqualogy app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days. I have asked for a refund.

How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the fundacionaqualogy app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information. I still have questions regarding payment, how can I get in touch? Visit fundacionaqualogy app or fundacionaqualogy’s Customer Service page for a full list of FAQ’s, live chat and telephone options.